Best of Whatsapp With Whatsapp Solution API
Business accounts have the privilege of using WhatsApp API to improve their experience. You can get an integration platform for your business purpose and get the best experience in sales, marketing, and customer support. You only need to get the verification with WhatsApp, and you can start this new journey. Read below to find out more about the whatsapp solution api.
Features you can use with it.
- You can integrate WhatsApp with different sites, apps, and platforms to get text, video, audio, and links from any part of the world.
- You can use this API to get notifications and alerts and improve the communication system of the business along with great customer support.
- More than one agent can handle the queries and different kinds of feedback that the customer might have. It is better than before when only one agent had to handle a lot of work.
- Some customer queries are common, and AI chatbots can handle them and reduce the overhead cost and the burden on the agents. The business team can focus on other relevant things and save time.
- There is the facility of end-to-end encryption so the messages will not be interrupted by a third party, and any important detail will stay only between you and the customer.
- You can use the metrics feature to analyze the customer needs and work on their satisfaction by using the interactive system to improve the reporting and management work.
What are the benefits they offer you?
- The best part of this API is the improvement in customer satisfaction due to the upgrade in the technology. The agents can now see the customer’s preferences and other relevant purchase histories to find out what they like or don’t like. They can also know the customer’s nickname, so the next time they contact them they can use a personal tone to get close to them.
- The agents have the facility to handle many chats at once and forward them to their superior only when it needs more guidance.
- They enhance customer service with the use of humans and bots, so if there is any question the AI can’t answer, the agent will take their place. The query will be transferred to the agent who has the most accurate knowledge about it, and it will reduce the response time.
Get the best of WhatsApp with this API and work smart to achieve your business goals.